Now you know the order you need to follow to get a complaint sorted out. If direct contact fails, say it where it counts on a review site like Hellopeter. . Ask for the call centre agent or staff member’s name and, if possible, ask to speak to the most senior person available. Business details This information will be displayed on your business profile page This is how to go about it if you want to complain to ICASA: Start with Hellopeter.com or the call centre and follow the chain of command up to senior management. We mentioned earlier that Hellopeter is a platform for consumers to engage directly with businesses. Which means your resolution has zero chance of being derailed by grammatically dubious political conspiracy theories and aunties selling diet pills. She tried 3 times and eventually laid a complaint on my behalf. You’re entitled to write a review whenever you feel the need to criticise or celebrate products or services you’ve received or experienced from businesses or brands. Create one now. Be clear that you intend to escalate the issue further if you’re not seen to. Terms & Conditions Take a look at our handy step-by-step guide to getting your problem solved. Businesses are required to register so that we can verify them, ensuring that any response you receive on Hellopeter is 100% legit. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content; on ‎19-05-2019 06:55 AM. Give them a reasonable amount of time – around 48 hours – to respond. SIGN IN. The answer (thankfully) is nope, nope and NOPE. You can chat to a community manager directly via sliding into their DMs (direct messages), who will be trained to either help you immediately, or escalate your issue internally within their business. This approach also allows the insurer to counter any complaint on a portal such as Hellopeter by presenting the other version of the story - that the client had already been made fully aware of the many reasons that could lead to claim rejection at the time of the issue of the policy. Print this every 2 to 3 days until they say your MB's are used up. Remember this rule of thumb: If what I am about to post defames someone, and if it is not true and in the public interest, or an opinion based on facts in the public interest, it may be too risky to post it at all. All you want to know about Hello Peter Mtn Complaints. Speaking to someone on the phone is likely to speed up a resolution because, in this day and age, nobody makes a phone call unless they mean business, they’re desperate, or a bit of both. If you have any more questions, check out our. By using … Whether you’re a large enterprise or a startup, Hellopeter has a plan to help you grow. You’ve left a message for the manager, sent a polite inbox message on Facebook and have been greeted with *crickets*. Forgot password? SIGN IN WITH FACEBOOK. Create an account now Write down the time and dates of when you speak to someone at the company, as well as the person’s name and what he or she has said or promised You may reach the point where legal help is the only option available. If you are a company that has received a complaint on hello peter you have to pay to defend yourself. Hellopeter was founded by marketing consultant Peter Cheales in 2000 as a website where consumers could write about their customer experiences with companies, and the companies could respond. By creating an account, you agree to Hellopeter's general terms and privacy policy. Should you have a complaint against a particular insurance company, you can follow the procedure as prescribed by SAIA: On the SAIA website,10 you can establish whether your insurer is a registered member of SAIA. Published 1st review during October 2018 on hellopeter.com . When it comes to customer service, there’s no time like the present. How do I register? Hellopeter.com — car service.1/5(32) And how should you go about doing it? Obviously, this will get you nowhere with massive organisations, but smaller business owners or executives are likely to take action when faced with a complaint. Johannesburg - One of the most therapeutic things you can do if you’ve been badly let down by a product or service is log on to hellopeter.com and let it all out in a complaint. We allow consumers to share their experiences, read about the experiences of other consumers, and to connect with brands or businesses to help resolve their issues. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially … Hellopeter has long been a safe space for customers to air their grievances against businesses and brands, as well as to compliment them. To complain against a specific insurance company, you need to fill in the SAIA complaints form, and return it to SAIA. If you have any more questions, check out our FAQ section. © Copyright 2018 hellopeter.com and its affiliates. Now you know the order you need to follow to get a complaint sorted out. make better choices. 8. In itself that is fair as obviously there has to be some form of revenue generating scheme, HOWEVER, if you are a company with multiple brand names promoted by ONE company, in order to defend these complaints against the brand names, … Become discoverable by featuring on South Africa's number 1 consumer review platform, and make your Google organic search results stand out with your Hellopeter business profile. Write down the details of your experience before you complain to ensure you have all the facts; Make notes of everything you do to resolve your complaint. By using … 109 Waterkant Street, De Waterkant. are a year-round gift for your. Show reviews that mention: Month on month industry ranking. To register on Hellopeter, go to Hellopeter.com and select join. Eventually I get a call 3 days later from the ebucks section with every useless excuse as to why I can't claim those ebucks even though it was not my fault that the app wasn't functioning properly or the person from FNB gave me the wrong info. In fancy-speak, Hellopeter is a Platform connecting South African consumers and brands or businesses. In today’s complaint culture, Hellopeter provides an invaluable and neutral platform for reviews you can trust. We don’t engage in conversations or facilitate dispute resolutions. Telkom simply pathetic, avoid at all costs!!!!! Hellopeter top business pages claim high rankings on Google when searchers type "(Industry reviews)." Month on month TrustIndex Privacy Policy, If direct contact fails, say it where it counts on a review site like. Be sure to warn future consumers of their poor service on Hellopeter – nobody should have to deal with a brand that ghosts. Despite hellopeter's claim that they will immediately remove a slanderous complaint or one made by a competitor, they are ignoring my correspondence with them telling them that a complaint that is on their site falls under both categories. Have you done your homework? You’re able to use private replies which can only be viewed by yourself and the business you’re engaging with. Social Proof. REGISTER. So, you didn’t catch the problem in time and now you’re sitting at home simmering over subpar service.